What is Outsourcing?

Outsourcing means contracting Krystal Point to do a particular function that is directly related to an organisation's IT requirements. Almost every organization outsources in some way. An insurance company, for example, might outsource its IT operations to Krystal Point allowing the core of the business to focus on insurance or strategic tasks related to the business.

What type of Services do we Offer?

Krystal Point’s local outsourcing services touch every industry and business process. We transform our clients’ operations, making them smarter, faster and cheaper, while working with visionary organizations to define innovations in strategic outsourcing. We can enable high performance through outsourcing management. Our experience and capabilities make us a local leader in application outsourcing, infrastructure outsourcing, business process outsourcing and bundled outsourcing. 

Krystal Point has developed a large number of middle ware tools and designed a number of business reports onsite at our clients to ensure our final product reflects exactly their needs. 

The Challenge

The biggest challenge when you outsource is that you expect things to be done the same way you’d do them. This is not going to happen and that is why we explain what the end goal is to let the other person find their own way. Outsourcing and then micro-managing is the worst mistake a service provider can make. Some people are great at selling themselves but not as great doing the actual work, and vice versa. 

This can unfortunately can be harmful to the whole IT industry, making industries more reluctant to implement certain IT solutions within their business. Some organisations often look at low cost solutions. But unfortunately, time and time again, it has been proven that cheap people are cheap for a reason. Paying someone in Asia € 1 per hour and spending a bunch of time making sure they get work done isn’t smarter. 

Driving a Successful Outsourcing Service

At Krystal Point we ensure we don't just offer a service, but also build a long lasting and strong, professional relationship with our clients. We ensure expectations are realistic and that is key to any successful project. We achieve success by establishing checkpoints and involve the client through the whole life-cycle of any project (i.e. points where the client will check the work and provide them with feedback). At Krystal Point, we also ensure that if we need to work within a budget we analyze, develop and implement solutions within strict and structured plans, avoiding any extra costs to be incurred to the client. 

We are there to make your IT experience more rewarding, so should you be interested, please don't hesitate to contact us so we may meet and discuss your needs.